CASE STUDY

Improve Order to Cash Process

Revenue Leakage Transformation

THE CHALLENGE

The global ATM company that provides cash access for all has chronically struggled with significant revenue leakages.

WHY

– High % of uncollectible receivables

– High volume of customer rebill – price corrections, duplicate billing, etc.

– No single source of truth for Gross Margin Reporting

– Revenue and COGS accruals is time and resource intensive

Project

Revenue Leakage Transformation

Client

Global Fintech Company

The Solution

  • 1

    Redesign - Order Orchestration Processes

    ▪ Order Capture Process
    ▪ Introduce Drop Ship Process
    ▪ RPA to Close Service Tickets

  • 2

    Develop Gross Margin Reports

    Developed Reports Showing Status of All Tickets

  • 3

    Develop Some Internal Controls on Revenue & COGS Matching

  • 4

    Improved Collaboration Between Operations & Finance

The Results

$900K of Unbilled
$10M of WIP Capitalizable

Timely and Accurate Revenue and COGS Recognition
Improve Month-End Accruals Accuracy
Improve Cashflow from Timely & Accurate Billing
AR Team Can Focus on High-Value Tasks
Visibility – Single Source of Gross Margin Truth